Warranty Policy

What you get

Every product page states the warranty that comes with it. Official products carry the brand's Bangladesh warranty and are serviced by the brand's authorised centre. Other products carry Gadget Cloud's own shop warranty for the period stated.

Warranty starts on the invoice date. Keep your invoice; it is the warranty card.

What is covered

Manufacturing defects and failures in normal use. Batteries and chargers are covered for 6 months unless the product page says otherwise.

What is not covered

Physical damage, liquid damage, unauthorised repairs, software modification, normal wear, and accessories such as cables and cases unless stated. Used devices are covered for the period shown on the product page, for functional faults only.

Making a claim

Bring the device and invoice to any Gadget Cloud store, or contact us on WhatsApp to arrange a courier pickup. Repairs usually take 3–10 working days depending on parts.